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Refund & CANCELLATION POLICY

Effective Date: 12-02-2026

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This Refund & Cancellation Policy (“Policy”) applies to all purchases made through joecoylefitness.com (“Website”) by users (“Client”, “you”, “your”). The Website and all services are operated by Joe Coyle Fitness, located in Ireland (“we”, “us”, “our”).

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By purchasing or booking a session, class, programme, membership, or other fitness-related service (“Service”), you agree to the terms of this Policy.

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1. Cancellations & Refunds

1.1 Standard Cancellation

You may cancel a booked session or service and receive a full refund provided that:

  • The cancellation request is made at least 12 hours before the scheduled start time of the session or service.

 

Refunds will be issued using the original payment method within 7 working days after cancellation.

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1.2 Late Cancellations

If you cancel less than 12 hours before the session start time, you are not entitled to a refund.

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1.3 No-Shows

If you fail to attend your booked session without prior cancellation, you will be treated as a late cancellation and no refund will be provided.

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2. How to Request a Cancellation

To cancel a booking:

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You will receive a cancellation confirmation by email. Refund processing begins after confirmation.

 

3. Refund Processing

All approved refunds will be processed within 7 working days of cancellation confirmation.
Refunds are issued to the original payment method. Bank processing times may vary and are outside our control.

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4. Changes to Bookings

If you wish to change a booking (e.g., reschedule to another session), please contact us as early as possible. Changes are subject to availability and may be treated as new bookings.

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5. Faulty or Mis-described Services

If you believe a session or service was not delivered as described, please contact us within 5 working days of the session. We will work with you to investigate and, where appropriate, offer a refund, credit note or replacement session.

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6. Distance & Consumer Protection Rights

Nothing in this Policy affects your statutory rights under Irish and EU consumer protection law, including rights relating to unfair commercial practices, services not performed with reasonable care and skill, and rights to redress.

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7. Contact Us

If you have any questions about this Policy or need assistance, you can contact:

 

Joe Coyle Fitness
Email: joecoylefitness14@gmail.com

Business Address: Tates and Carrans Park, Dundalk, Co. Louth, A91 X340, Ireland

Telephone Number: +353 87 138 6599

 

Acknowledgement

By booking or purchasing services on this Website, you confirm that you have read, understood and agree to this Refund & Cancellation Policy.

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